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Troubleshooting Support

When issues arise on the manufacturing floor, every minute counts. Formerra’s Application Development & Technical Services (ADTS) team is here to deliver accessible, hands-on troubleshooting services quickly and thoroughly, from identifying root causes to restoring production.

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Practical, Big-Picture Solutions When You Need Them Most

Unexpected technical challenges can strike even the most carefully-planned, well-honed operations. Inconsistent part quality, unplanned downtime, sudden changes in material behavior, and tooling performance issues are just a few of the many complications that can take your production by surprise.

Formerra offers specialized, practical troubleshooting services designed to help you resolve these issues quickly and effectively. Our ADTS engineers partner with your team to assess the full picture, using in-depth technical and production knowledge to diagnose the problem and get you back on track.

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Experts in Root Cause Resolution

Treating the symptoms only goes so far.

Formerra’s ADTS team is backed by years of deep, cross-disciplinary technical experience in materials, processes, and tooling. Whether assisting virtually or on-site, we employ a hands-on, detail-oriented approach and scientific methodologies to identify root causes and recommend lasting solutions.

With access to advanced tools like thermal imaging, coolant flow validation, and material analysis resources, we can quickly pinpoint issues, determine appropriate corrections, and help implement preventative measures that work for your application and process.

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Targeted Support at Every Stage of Production

Since manufacturing challenges can occur at any point, you need end-to-end expertise you can rely on. Formerra has the experience and resources to deliver fast, accurate support across key production areas.

Defect Identification & Resolution

We troubleshoot both common and complex molding and extrusion defects such as warpage, voids, flow lines, sink marks, and short shots. Our approach includes:

  • Assessment of part geometry, material flow, and process parameters
  • Recommendations for targeted processing or tooling adjustments
  • Support for implementation of corrective and preventative solutions

On-Site & Remote Technical Assistance

Our field-based engineers provide flexible support to meet your needs, circumstances, and level of urgency. We offer:

  • Hands-on, in-person troubleshooting and process evaluations
  • Remote analysis via video, photos, and production data
  • Guidance for on-site or remote implementation of fixes to minimize downtime

Tooling & Equipment Performance Checks

We can help determine whether tooling, materials, or specific machines are at the root of your issues. Our approaches include:

  • Validation of mold cooling performance and coolant flow rates
  • Use of thermal imaging to identify hot spots or uneven temperature distribution
  • Diagnosis of pressure inconsistencies impacting part quality

Corrective Guidance & Preventive Support

Formerra is committed to holistic, long-term solutions; we don’t just fix the immediate problem, we ensure it doesn’t return in the future by:

  • Delivering clear, actionable next steps and updated process recommendations
  • Proposing refinements to material usage
  • Contributing to long-term process documentation and validation

Get Back On Track

Whether you’re facing an urgent production crisis or a minor tooling delay, Formerra can help. Reach out to troubleshoot your issues and prevent repeats in the future.

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